We believe in excellent service anchored in genuine southern hospitality.Our team has years of experience in restaurants, catering, and hosting high-caliber events. a pleasant surprise at how affordable a beautiful wedding reception and ceremony location can be.customers." Many customers found the response to be overly callous -- and said so on social media, where video of the incident had gone viral.But Munoz doubled down in a letter sent to United employees on Monday afternoon, describing the passenger as "disruptive and belligerent." He also said that "employees followed established procedures for dealing with situations like this." It wasn't until Tuesday afternoon that Munoz issued a full-throated apology, calling the episode "truly horrific." "I want you to know that we take full responsibility and we will work to make it right," he said in a statement. The owner was very friendly and acomidating:) the shop is very clean and family friendly. Will definitly return." - 5 Star Review left on our Google Page "I recently moved to Sterling Heights and was looking for a 'black' barbershop closer to my home. It had been many years since I had dealings with your store.
United is still struggling to contain fallout from the incident.
"I promise you we will do better." Related: United CEO apologizes for 'truly horrific' passenger incident Munoz also said the company will investigate how it moves crews and deals with oversold flights, as well as how it works with airport authorities and local law enforcement.
Rupert Younger, a PR expert and director of the Oxford University Centre for Corporate Reputation, said that Munoz's initial response was a major disappointment, and that United should have moved much more quickly to limit damage from the video.
Wedding ceremonies and receptions can take place in an all-inclusive fashion - everything can take place in one beautiful location – a perfect balance of style, form and function at a distinctively reasonable price.
Hosting your event is more than just a business transaction to us – it’s an opportunity to do what we love.